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Policy

  1. Pride Trust

    At Pride Trust, we are committed to providing our customers with the best possible shopping experience. To ensure that you are fully satisfied with your purchase, we have established the following policies:

  2. **Shipping Policy**

    We offer standard and expedited shipping options for all of our products. Shipping rates and delivery times vary depending on your location and the size of your order. We offer free standard shipping on all pet food orders. For sports fitness accessories, standard shipping rates apply.

  3. **Payment Policy**

    We accept a variety of payment methods, including Jazz Cash, Online bank transfer and Cash on Delivery (COD).

  4. **Privacy Policy**

    We take the privacy of our customers very seriously. We will never share or sell your personal information to any third party.

  5. **Return policy**

    If a customer buys new food and it doesn’t suit his/her pet or the pet doesn’t like the food, it won’t be replaced. Customers should do enough research before switching to the new food. If a certain food item doesn’t suit to your pet, we won’t be liable to return/replace/refund. If a customer receives a Damaged item he should return it to the rider on the spot. No replacement will be made if the customer informs us after receiving the parcel. If your pet doesn’t like a certain item or food due to whatsoever reason, it won’t be returned/replaced. No order can be Cancelled at the doorstep. If a customer wishes to cancel an order he/she must inform customer support prior to the delivery date. Opened dry food bags, unsealed accessories or items shall not be Returned.